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Returns & Exchanges
At Osprey, we stand by the quality of our gear and offer a 30-day return policy for items in original condition. If your equipment doesn't meet your adventure needs, we make the return process straightforward and hassle-free.
1
Initiate Return
Visit our online portal and enter your order number and email address to start your request.
2
Pack Your Gear
Place the unused items in their original packaging, ensuring all tags and technical labels are still attached.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package.
4
Drop Off & Refund
Drop your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing